Store Policies

Cable Length

Cable length is specified by the length of cable cut prior to assembly. A short length of the cable will be concealed by the connectors. Patch cables and cables with right angle connectors will meet specified lengths when measured tip to tip, with shafts held parallel. That’s a mouthful, so here’s a crude diagram:
Example measurement of a 6" ProPatch cable

Lifetime Warranty

Doc’s Basement Custom Cables are fully warranted against defects in materials and workmanship with a lifetime guarantee. If your product fails due to a manufacturing defect we will repair it without charge. The warranty does not cover damage caused by improper care, negligence, or normal wear and tear. Doc’s Basement recommends ONLY wrapping cables using an over-under technique. Products are eligible for warranty to the original owner, for the lifetime of the product. Buyer assumes responsibility for all return shipping costs.

Love your cables, and they will love you back for years to come!


All cables are made to order and are built and shipped promptly. Most orders ship within three business days. Shipping times are not guaranteed and can vary based on demand and other factors. Doc’s Basement cannot be held accountable for delays in shipping caused by USPS or any other delivery service. Please contact the carrier directly to investigate packages in transit. An order lost or damaged in shipping will only be replaced in the event that the carrier updates the package’s tracking status to “lost”, “damaged”, or “missing contents” and an insurance claim has been approved. Retain any damaged packages in the state they are delivered.

Orders weighing under 16 ounces typically ship USPS First Class; orders over 16 ounces ship USPS Priority Mail Flat Rate. Orders will be confirmed upon shipping. Shipping times may be delayed in the rare event that a custom part is out of stock, or around peak holiday times.

Charges for shipments outside of the US must be assessed manually and will vary based on weight and destination. Doc’s Basement is not responsible for any customs fees or import taxes imposed on international shipments.

Merch orders are made to order and fulfilled directly by our print-on-demand partners, Printful. All of Printful’s policies can be found here.


At Doc’s Basement’s discretion, default configuration cable builds (unchanged length and connectors) may be returned in brand new condition within 14 days of delivery for a full refund, excluding shipping costs. Buyer assumes responsibility for all return shipping costs. As every cable is custom built to order, custom length cables and connector configurations are not eligible for return or exchange. Returns cannot be accepted based on erroneous planning, measurement, or ordering on the part of the buyer.

For all customer service, please email

Privacy Policy

This privacy notice discloses the privacy practices for This privacy notice applies solely to information collected by this website. It will notify you of the following:

• What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
• What choices are available to you regarding the use of your data.
• The security procedures in place to protect the misuse of your information.
• How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Doc’s Basement uses Google Analytics and cookies to gather anonymous data about visitors.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.


We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via email at