Store Policies

Cable Length

Cable length is specified by the length of cable cut prior to assembly. A short length of the cable will be concealed by the connectors. Patch cables and cables with right angle connectors will meet specified lengths when measured tip to tip, with shafts held parallel. That’s a mouthful, so here’s a crude diagram:
Example measurement of a 6" ProPatch cable

Lifetime Warranty

Doc’s Basement Custom Cables are fully warranted against defects in materials and workmanship with a lifetime guarantee. If your product fails due to a manufacturing defect we will repair it without charge. The warranty does not cover damage caused by improper care, negligence, or normal wear and tear. Doc’s Basement recommends ONLY wrapping cables using an over-under technique. Products are eligible for warranty to the original owner, for the lifetime of the product. Buyer assumes responsibility for all return shipping costs.

Love your cables, and they will love you back for years to come!

Shipping

All cables are made to order and are built and shipped promptly. Most orders ship within three business days.  Orders weighing under 16 ounces ship USPS First Class; orders over 16 ounces ship USPS Priority Mail Flat Rate. Orders will be confirmed upon shipping. Any shipments outside of the US are subject to additional charges. Shipping times may be delayed in the rare event that a custom part is out of stock, or around peak holiday times.

Returns

At Doc’s Basement’s digression, standard cable builds may be returned for a full refund (excluding shipping costs) in brand new condition within 14 days of delivery. Buyer assumes responsibility for all return shipping costs. As every cable is custom built to order, highly customized products are not eligible for return. Returns cannot be accepted based on erroneous planning or measurement on the part of the buyer.

For returns and customer service, please email contact@docsbasement.com.

Privacy Policy

This privacy notice discloses the privacy practices for shop.docsbasement.com. This privacy notice applies solely to information collected by this website. It will notify you of the following:

• What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
• What choices are available to you regarding the use of your data.
• The security procedures in place to protect the misuse of your information.
• How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Doc’s Basement uses Google Analytics and cookies to gather anonymous data about visitors.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via email at contact@docsbasement.com.

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